Why It's Important
To realize maximum value from any line sensing investment, the system must be well managed. This requires knowledgeable technical resources and time.
In cases where a utility’s technical resources are limited, line sensing workload can be handled by our engineering services experts, allowing the utility to focus internal resources on strategic items and core competencies.
How It Works
Sentient Energy’s Support Services are offered in three tiers so utilities can match their objectives, technical expertise, and budgets with an optimal level of service.
Project-based services are also available including data integration services and analytics insights (formerly known as RAMP or Reliability Analytics Monitoring Program).
Support Service Tiers
Built upon the base maintenance and support that comes with every line sensor and Ample deployment, each successive tier offers more comprehensive support and services.
|Services||Base M&S||Tier I |
|Customer Portal Access||✓||✓||✓||✓|
|Firmware Version Access||✓||✓||✓||✓|
|Basic Technical Support||✓||✓||✓||✓|
|Advanced Technical Support||✓||✓||✓|
|Solution Health Reporting||✓||✓||✓|
|Hardware Profile Setting Analysis||✓||✓||✓|
|Fleet Health Monitoring||✓||✓|
|Grey Sky Event Monitoring||✓||✓|
|Hardware Profile Management||✓||✓|
|Ongoing Device Commissioning||✓||✓|
|Quarterly Solution Review||✓||✓|
|Ample Insight and Analysis||✓|
|System Optimization Assessment||✓|
Engineering Services Benefits
Sentient Energy Engineering Services allow utilities to realize maximum value from their line sensing deployments while balancing the required workload to manage the system between internal utility resources and Sentient Energy. Plus, our Services Team brings unmatched expertise in line sensing and deployment best practices.